In the next year Dubai Airports, together with our numerous stakeholders, will be rolling out new processes and systems that will dramatically ease the passenger journey through Dubai International.
These measures include streamlined immigration procedures and technologies, more efficient security screening and service training for key stakeholders.
Since the start of the year Dubai Airports, together with Dubai Aviation Engineering Projects, has begun rolling out 116 new automated tray return machines at security points in Terminal 3, which will dramatically improve passenger flow through security (click here for more).
Following a successful trial period, Dubai Immigration will begin introducing the Smart e-Gate which will allow all holders of modern passports with barcodes that can be read by the e-reader to pass through immigration within seconds, reducing transaction time and queues.
Dubai Airports is also playing an instrumental role, together with Dubai Police and Immigration and airlines, in adopting Advance Passenger Information System (APIS) whereby airlines process their passengers’ immigration details before their arrival or departure in the country. API has been introduced for arriving passengers at Dubai International and will be implemented for departing passengers by the end of 2013.
Another welcome change will be new colour-coded zones at immigration areas in Terminal 3 where those with residents visas or don’t require a visa will be processed separately from those who still need complete the eye scan required for new visas.
Service training has also been identified by stakeholders as vital to the service they provide and Dubai Police have partnered with Dubai Airports, which will provide specialist service training – already rolled out to the airport’s front-line staff in the past two years – to all police officers working in the airport.
“Our growth over the past few years has been nothing short of incredible. However, our rapid growth means the operation of Dubai International has become increasingly complex. Yet we must ensure that each and every passenger is offered the same seamless journey from the kerb to the gate,” says Chris Garton, SVP Operations at Dubai Airports.
“In co-operation with our valued stakeholders, we will focus this year on making meaningful, long-term improvements to our passenger proposition. This means implementing new processes in dealing with travel formalities and providing better amenities. The changes we will introduce over the next few months will be a major stride towards shortening the passenger journey through our airport.”